Jobs › US jobs › Global Workforce Management Leader (Contact Center)
Bosch Group · Fort Lauderdale, FL, United States
The Leader is the "air traffic controller" of the international service center. This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent supply, maintaining high cost-efficiency (agent occupancy) while consistently meeting international Service Level Agreements (SLAs). This position is fully onsite at our Fort Lauderdale, FL location.
Read the full advert and apply on Bosch Group's site →
Collected from Bosch Group's own careers site (SmartRecruiters). Posted 14 Sep 2026. TUNAI shows an excerpt and the facts it read from the advert; the employer's page has the full description and the application.
Does your CV match this job? Paste both and see exactly which of these skills it shows.
Check my CV against this job →