Senior Customer Success Manager

About this opportunity

What You'll Do • Own a book weighted toward higher-complexity Growth accounts and select Enterprise accounts • Lead executive-level business reviews and renewal negotiations for accounts with significant ARR and multi-stakeholder buying committees • Build multi-threaded relationships across firm leadership, operations, and case management staff • Develop and refine playbooks for onboarding, adoption, and renewal that other CSMs adopt across the team • Mentor Customer Success…

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Collected from the employer's own careers site (Ashby). Posted 30 Jul 2026. TUNAI shows an excerpt and the facts it read from the advert; the employer's page has the full description and the application.