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Level 3 Product Technical Support Incident Manager, AVP

Equest · Melbourne, Australia · All 5 Equest jobs

Employment
Permanent
Level
Lead
Posted
16 Sep 2026

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Required skills, as the advert states them

  • Communication Skills
  • ServiceNow
  • Salesforce
  • Jira
  • Fault Finding
  • Process Improvement

Nice to have

  • Driving
  • Leadership
  • Devops
  • Assessment
  • Audit

About this opportunity

Role Summary The Level 3 Product Technical Support Incident Manager owns the end-to-end lifecycle of major (Sev1/Sev2) incidents across the SaaS APAC estate — driving speed, structure, and clarity from detection through resolution and post-incident review. The role is the single point of coordination that prevents multiple teams from chasing different root causes simultaneously, protects the client experience through disciplined communication, and converts every significant…

Read the full advert and apply on Equest's site →

Collected from Equest's own careers site (Workday). Posted 16 Sep 2026. TUNAI shows an excerpt and the facts it read from the advert; the employer's page has the full description and the application.