Call Centre Process & Field Operations Leader
Gehc · Remote · All 14 Gehc jobs
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Required skills
- French
- Administration
- Customer Service
- Process Improvement
- Scheduling
- Communication Skills
- Multilingual
Nice to have
- Leadership
- Change Management
About the job
Job Description Summary The Call Centre Process & Field Operations Leader provides leadership and operational oversight for Call Centre processes and the digital tools and workflows that support customer and service operations in Canada. The role partners across the Call Centre, Field Service, Technical Support, Digital Technology, and regional/global process teams to improve execution, process consistency, data quality, and customer experience.
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