Operations Lead, Care
Tonal · Toronto, ON · All 5 Tonal jobs
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Checker · last seen live 06 Nov 2026
Still open
Work pattern
Hybrid
Employment
Permanent
Level
Lead
Posted
25 Sep 2026
Age
30+ days old (since 25 Sep)
Source
Employer's own page, Ashby
Advertised pay
Not stated
Some employers keep roles open on purpose
Not enough pay data.
Required skills
- Customer Service
- Leadership
- CRM
- Fault Finding
- Salesforce
- SQL
- REST APIs
Nice to have
- Process Improvement
About the job
OVERVIEW The Operations Lead, Care is a cross-functional operations generalist responsible for helping improve how Tonal’s Customer Care organization works. This role takes on operational problems that span processes, systems, customer journeys, and teams, and helps turn them into scalable solutions.
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Source: Tonal's careers site
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