Vice President, Software Engineering Contact Center, CCaaS, CX, WEM, CRM
Fmr · Galway, Ireland · All 5 Fmr jobs
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Required skills
- CRM
- Leadership
- REST APIs
- Java
- Spring
- AWS
- GCP
- Kafka
- Rabbitmq
- Microservices
- Kubernetes
- CI/CD
Nice to have
- Compliance
- Reporting
- Observability
About the job
Job Description: The Role Fidelity is building its next generation contact center platform to deliver intelligent, reliable and seamless customer engagement across voice, digital, self-service, and enterprise business workflows. We are looking for a Vice President of Engineering to build and lead the engineering organization responsible for the contact center core engagement orchestration layer and share contact center primitives that power Fidelity’s omnichannel customer…
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