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Technical Services Analyst

Telefonica Tech · Belfast, Northern Ireland, United Kingdom · All 31 Telefonica Tech jobs

Work pattern
Hybrid
Employment
Permanent
Level
Junior
Posted
11 Sep 2026

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Required skills, as the advert states them

  • Customer Service
  • Communication Skills
  • Microsoft Office

Nice to have

  • Reporting

About this opportunity

Technical Services Analyst to provide support as the first point of contact for customers reporting IT issues. You will provide an exceptional standard of customer service when answering calls, responding to customer queries and logging tickets. Key Responsibilities: First point of contact for customers via telephone, email and our customer portal Log tickets accurately, with a high level of detail on the ticket management system Carry out basic incident resolution (first…

Read the full advert and apply on Telefonica Tech's site →

Collected from Telefonica Tech's own careers site (SmartRecruiters). Posted 11 Sep 2026. TUNAI shows an excerpt and the facts it read from the advert; the employer's page has the full description and the application.