Manager, Enterprise Service Desk (Tier 1)
ABACUS · Unassigned Office · All 30 ABACUS jobs
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Required skills
- ServiceNow
- Reporting
- Forecasting
- Mentoring
- Customer Service
Nice to have
- Leadership
- Process Improvement
- Onboarding
- Quality Control
- Audit
- Communication Skills
- Compliance
- Fault Finding
About the job
Job Summary The Manager, Enterprise Service Desk (ESD) is a tactical leadership role responsible for the daily execution, management, and enablement of the Tier 1 Enterprise Service Desk staff. Reporting directly to the Sr. Manager, Enterprise Service Desk, this position focuses on driving the day-to-day operations of the help desk, maintaining high team performance, and directly supporting the front-line technical team.
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Source: ABACUS's careers site
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