Workforce Management Coordinator - Contact Center Operations
ATI Physical Therapy · United States · All 168 ATI Physical Therapy jobs
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Required skills
- Scheduling
Nice to have
- Administration
- Communication Skills
- Mentoring
- Reporting
- Attention To Detail
- Excel
About the job
Overview The Workforce Management Coordinator supports contact center operations through accurate schedule administration, workforce request processing, staffing monitoring, and coordination of approved schedule changes. The Coordinator applies established guidelines to routine requests, maintains workforce records, identifies scheduling discrepancies and coverage concerns, and escalates matters requiring additional analysis or approval.
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Source: ATI Physical Therapy's careers site
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