Customer Care Operations Manager
California Closets · Phoenix, AZ, United States · All 59 California Closets jobs
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Required skills
- Customer Service
- Forecasting
- Scheduling
- Leadership
- Mentoring
- Performance Management
- CRM
Nice to have
- Process Improvement
- Salesforce
- Communication Skills
- Administration
- Reporting
- Onboarding
- Payroll
- Quality Control
- Audit
About the job
The Manager, Customer Care is the accountable operational leader for California Closets’ centralized Customer Care function. This hands-on role leads the internal Central Support team and owns the operational relationship with the First Contact Call Center vendor, TLS. The Manager is responsible for day-to-day service performance, departmental KPIs, quality, lead-management operations, customer escalations, market support, operational risk, and continuous improvement.
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Source: California Closets's careers site
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