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Technical Customer Support Lead

Hercules · San Francisco · All 17 Hercules jobs

Work pattern
On-site
Employment
Permanent
Level
Lead
Posted
14 Jul 2026

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Required skills, as the advert states them

  • Customer Service

Nice to have

  • Communication Skills

About this opportunity

We are looking for a technical customer support specialist to come lead our support team at Hercules. Hercules (hercules.app http://hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day. You will: - Resolve tier 1 tickets (general platform Q&A) - Resolve tier 2 tickets (billing and admin operations) - Work with engineers to resolve tier 3 tickets - Build/maintain AI automations to 10x your output -…

Read the full advert and apply on Hercules's site →

Collected from Hercules's own careers site (Ashby). Posted 14 Jul 2026. TUNAI shows an excerpt and the facts it read from the advert; the employer's page has the full description and the application.