Customer Service Representative IV
Serviceexperts · Clifton Park, New York · All 84 Serviceexperts jobs
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Half of recent customer service adverts in the US state $17.00 to $21.00 an hour. The middle is $18.00.
Required skills
- Customer Service
- Communication Skills
- HVAC
Nice to have
- Mentoring
- Scheduling
About the job
Welcome! The Customer Service Representative IV is responsible for monitoring the customer service activities of multiple Customer Service agents to ensure KPI’s and excellent service levels are met. Provides direct monitoring of inbound and outbound call performance to mentor and ensure quality standards. Responsible for directly assisting the Customer Support Center Supervisor in the day-to-day operations of the support center.
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Source: Serviceexperts's careers site
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