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Customer Retention Specialist

SumUp · Boulder, Colorado, United States; El Paso, Texas, United States · All 17 SumUp jobs

Posted
18 Sep 2026

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Required skills, as the advert states them

  • Fault Finding
  • Onboarding
  • CRM
  • Salesforce

Nice to have

  • Account Management

About this opportunity

Merchant Retention Specialist El Paso, TX or Boulder, CO Office First Who you are: As our Merchant Retention Specialist, you’ll work directly with merchants who are at risk of canceling and help them find value in SumUp’s products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success. What you’ll do: Manage inbound cancellation calls and retention cases, guiding merchants through personalized solutions to reduce churn.

Read the full advert and apply on SumUp's site →

Collected from SumUp's own careers site (Greenhouse). Posted 18 Sep 2026. TUNAI shows an excerpt and the facts it read from the advert; the employer's page has the full description and the application.