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Sr Service Desk Agent

Unisys · USA GA Remote · All 50 Unisys jobs

Work pattern
Remote
Employment
Permanent
Level
Senior
Posted
28 Sep 2026

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Required skills, as the advert states them

  • The advert names no specific required skill

Nice to have

  • Customer Service
  • Fault Finding
  • Reporting
  • Microsoft Office
  • Administration
  • Recruitment

About this opportunity

What success looks like in this role: • 2nd Level telephone contact support. • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. • Must be logged into the call system so that HHO’s can be received • Ability to resolve problems with or without remote tools • Consistently achieve First Contact Resolution performance metric • Accurately document calls and…

Read the full advert and apply on Unisys's site →

Collected from Unisys's own careers site (Workday). Posted 28 Sep 2026. TUNAI shows an excerpt and the facts it read from the advert; the employer's page has the full description and the application.